TSC – Technical Support Center
Support that goes further than the datasheet
Certified design engineers who help you select components, review your designs and solve technical issues, from first question to final solution.
Design decisions often involve balancing performance, cost, availability and risk. Which part will still be available in three years? What is the impact of new technologies on established design routines? Is there a better fit for my application?
That is where our Technical Support Center comes in. A team of certified design engineers supports every step of your project, from the first component question to the final layout review. They know the parts from the inside, because they work with them every day: developing demo designs, reviewing schematics and tracking down issues in real hardware.
Support across your design cycle
Component Selection
Recommendations that fit your application, with availability and lifecycle considered from the start. If a part does become hard to source, we propose alternatives that keep changes to your design to a minimum.
Solution Proposal
A proposed architecture or block diagram for your task, built from components that work well together.
Design Review
Your schematic and PCB layout checked by engineers, with clear comments on what to change and why.
Demo Designs
Working hardware and software examples that show a solution in practice before you commit to it.
Troubleshooting
Help in finding the cause when a design does not behave as expected.
Supplier Expertise
Neutral advice across a broad supplier portfolio, and direct access to specialists for selected product lines.
How to get support
Requests can now be submitted directly online.
1 Submit your request
Describe your question through our portal. Details such as the application, the planned start of production and the expected annual volume help us respond precisely.
2 Our engineers take it on
The team reviews your request, involves supplier specialists where needed and comes back with a concrete answer.
3 Follow the progress
You can see the status of your request at any time. Your EBV contact stays involved throughout.
Frequently Asked Questions:
Watch: the TSC in two minutes
Milan Ivković and Sergio Timpretti on how the TSC works and what it offers customers and suppliers.
For our supplier partners
The TSC brings your products into customer designs at an early stage. Our technical work with customers gives early visibility of design-in opportunities and emerging projects, which allows closer technical collaboration with you from the start.
Ready when your design is
Need advice to move your design to the next stage? Submit your request and let our engineers take a look.